> For the complete documentation index, see [llms.txt](https://docs.bobabitcoin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bobabitcoin.com/how-do-i-complete-the-identity-verification-process-on-boba-bitcoin.md).

# How do I complete the identity verification process on Boba Bitcoin?

To access all features of Boba Bitcoin, you must complete the identity verification process. Follow these steps to get started:

**Step 1: Enter Your Card Details**

* **Cardholder Name**
* **Card Number**
* **Expiration Date**
* **CVV**

**Step 2: Enter Your Billing Address**

* Make sure to enter the **correct billing address**.

**IMPORTANT**: If your billing address is different from your current residential address, **do not** check the “this is my residential address” box. You will be asked to provide your current residential address later in the process.

**Step 3: Wait for Card Authentication**

**Step 4: Verify Your Identity**

* Enter your **Legal First and Last Names**.
* Enter your **Phone Number** and validate it by entering the code sent via text message.
* Enter your **Social Security Number** and tap **‘Continue’**.

Learn why [we ask for your SSN and government-issued ID](https://help.metalpay.com/hc/en-us/articles/4409444824983-Why-do-you-ask-for-my-SSN-and-ID).

**Step 5: Prepare for Document Verification**

* Have your **ID or Passport** ready and get your camera prepared.
* Scan the **QR code** provided using your phone.
* Follow the on-screen instructions to continue.

**Step 6: Capture Your Document**

* Select the document you are verifying (**ID or Passport**).
* Allow Boba Bitcoin to **access your camera**.
* Center the front of your ID in the frame, ensuring all corners are visible. Tap **“Capture”**.
  * **Review** your photo. If clear and legible, tap **“Continue”**. If not, tap **“Retake”**.
* If using a **Driver’s License or ID**, repeat the process for the back. If using a **Passport**, continue to the next step.

**Step 7: Take a Live Selfie**

* **Remove glasses or hats**.
* Align your face within the oval frame and hold steady.

**Step 8: Verification and Questionnaire**

* Your information will be processed, and a **success message** will appear shortly.
* Answer the 6 questions provided.

 

**Note**: If verification fails, you can retry. For additional help, contact our Client Services team for guidance and assistance.

![](https://help.metalpay.com/hc/article_attachments/26515337620503)

![](https://help.metalpay.com/hc/article_attachments/26515337623191)