What should I do if I can’t log in to my account?

If you’re having trouble logging into your account, follow these troubleshooting steps:

1. Ensure you are tapping on the 'Log in' button. If you accidentally tap on the 'Sign up' button, you will begin the process of creating a second account, which is not permitted under our User Agreement.

2. Check your network connection:

   • Ensure you are not using Boba Bitcoin on a VPN network.

3. Confirm your location:

   • Make sure you are not in a state or country where Boba Bitcoin is unavailable (specifically, New York, North Carolina, or any country other than the US, NZ, and AU).

4. Verify your password:

   • Double-check that you are entering the correct password.

5. Seek additional help:

   • If your issue persists or if you encounter an error message, please open a support ticket through our helpdesk for further assistance.