What should I do if I can’t log in to my account?
If you’re having trouble logging into your account, follow these troubleshooting steps:
Ensure you are tapping on the 'Log in' button. If you accidentally tap on the 'Sign up' button, you will begin the process of creating a second account, which is not permitted under our User Agreement.
Check your network connection:
Ensure you are not using Boba Bitcoin on a VPN network.
Confirm your location:
Make sure you are not in a state or country where Boba Bitcoin is unavailable (specifically, New York, North Carolina, or any country other than the US, NZ, and AU).
Verify your password:
Double-check that you are entering the correct password.
Seek additional help:
If your issue persists or if you encounter an error message, please open a support ticket through our helpdesk for further assistance.
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